If you are in India do you remember all the Maruthi Ads “where ever you go you can find a maruthi service station”… In spite of all that finding a road side mechanic is a common site.
Have you ever thought if it would be good if we have a roadside mechanic for all your system and software related issues. Even if you had are they available 24 hours? Are they capable of handling all the issues? Are they qualified and have right testimonial?
If yes your entire wait is over. Understanding this gap there 6 professionals who have left there high paying jobs from IBM, Slash Support, Wipro, Sutherland and started a service to solve all the Technical issues over phone, email and chat.
They ran a beta run for 3 months and got tremendous support and applause for this type of service, thought it is not something unique, they say they were not aware of their competitors when they first discussed about this idea. Also they claim that there is different and unique. It is Pay-per-click model where customers pay only if the issues are solved.
When I questioned them what happens if the client runs away after solving the issue, they claim always clients are very supportive and they in fact reward them by paying a premium than their fee to motivate this service…
Only flaw side of this service is it is only available for US if you want a support over phone & not for other part of their, on contacting their CTO Mr.Bala, he claims people still call to their US no. though it expensive & they are also planning to launch there service to different English speaking nations.
I personally contacted them for frequent internet disconnection issue over char and to my surprise it was sorted in 20 min over chat. All I had to do was to trust them and install remote access software and give access to my system. Also I utilized there free trial run during there beta run.
As a gratitude I think I must write a word of appreciation and pass a message about their service with all my readers and this is definitely a mutually beneficial post…
To know more about there service visit Support1000.com.
AnandNataraj 