Something Wrong with PayPal

All of a sudden all the payment we received from Paypal for last two days have got reversed stating personal payments cannot be sent or received for Indian accounts. Ours is not a personal account and i don’t know on what rational Paypal has revered the payments. All those payments are made by clients for delivering services have been reveresed and getting them back depends on the genuineness of the client. Also we have not received our money request made before 7 business days and now we had to slog to make salary payment. After all this we are getting an email form Paypal staff after 18 hours; Here is the transcripts of the email;

Dear Anand Nataraj,

Hello my name is Allan. I am sorry to hear about this situation, and
understand your frustration and concern regarding your declined payment.

We’re glad that you’ve chosen PayPal to send money to India.
Unfortunately, we’ve had to stop allowing personal payments (such as
gifts for a friend or family member) to be sent to and from India.

Any personal payments that you’ve recently sent to India have been
automatically reversed, and the money returned to you. If you sent the
payment with a bank account, the funds will be returned to your PayPal
balance. If you paid with a credit card, the amount will be credited
back to your card.

If you’re trying to send money for a personal payment (such as a gift
for a friend or family member), we ask that you find another way to pay
until we’re able to restore personal payments to India.

If you’re sending money for something you purchased, you can resend the
payment to the seller by following these steps on the PayPal website:
Log in to your PayPal account.
Click “Send Money.”
Enter the email address or mobile phone number of the person you are
sending the money to.
Enter the amount of money you wish to send, and choose the currency from
the list.
Select “Goods”, “Services”, or “eBay Items”, depending on your purchase.

Click “Continue.”
We are trying to resolve this issue as quickly as possible and we’re
sorry for any inconvenience.

Don’t forget, we’re always around if you need us. Just click “Help” in
the top right corner of any PayPal page to visit our improved Help


PayPal, an eBay Company

Copyright © 1999-2010 PayPal. All rights reserved.
Consumer advisory – PayPal Pte. Ltd., the holder of PayPal’s stored
value facility, does not require the approval of the Monetary Authority
of Singapore.  Users are advised to read the terms and conditions

I understand they might be affected by some policy issues from the local government. But any change must be informed and it must not affect the existing payments. Also they must know the difference between business account and personal account… Hope they sort their differences and offer good quality service in future…


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.