It is time to change my decade long loyalty with Naturals Salon… As a person who has seen their service for a decade, I can feel the deterioration in their service standards…
I remember during the early days there would be a hair wash before a hair cut… That process is stopped long back and when I questioned they said it was management decision to stop it…
Likewise I could see they are cutting down on a lot of things…
Let me share today’s experience!!!
I went for a haircut, shave and oil massage…
Once I was made to sit and in less than 5 min there was power cut… There was one other guy who was having a haircut at that time…
Both the guys who were attending us started wandering as though they had the responsibility to fix the situation… Then the supervisory/incharge called some other guy who knew the process… The guy attending us went up for helping the other person… The left us with a partial hair cut to load the Genset with diesel… There was no courtesy to ask for an excuse from us…
Then after my haircut it was shaving and the person didn’t apply aftershave… This even a roadside salon guy will do it without fail..
Then went for an oil massage and already they have cut down on their time a lot… Now after doing the massage for 10 min he called me for a head wash… I told him until last time I would be put on a heater after my massage… I told him during early days they use to do a massage post heating and that process cut… Now they have stopped putting heater too…
I can understand that focus on customers falls when one concentrates on expansion and monitising the opportunity…
From next time on I’m planning to try some upcoming small or one shop beauty salons which put the emphasise on customers…
AnandNataraj 
My wife have been a regular visitor to Style n Scissor. They are good! Give them a try!
Thank You!! Will give it a try!!