Closing the year with a small investment!!


Wanted to close the year with a positive note and brought some shares during the last trading day of the year!!

ICICI Credit Card Issue Settled


Finally ICICI Bank Credit Card Irony which started 4 years got settled. Starting with poor customer service to disturbance from collection agents to rejection of loan request getting rejected to settling of dues without (which arose because of irresponsible act of an ICICI employee for presenting Cheque late where in late payment charges were attached to me) to attaching  lien on my account and taking funds for second time. Finally went to nodal officer and got my funds back and cleared my name from CIBIL.

This is the confirmation I received from ICICI Nodal office.

Dear Mr. Nataraj,

We refer to your e-mail of August 7, 2009 addressed to Nodal Officer regarding your ICICI Bank Credit Card account number 4477 xxxx xxxx 4003.

We have zeroised your Credit Card account number 4477 xxxx xxxx 4003. As on August 26, 2009 there is no out standing on your Credit Card account.

We have made necessary changes in the Credit Information Bureau India Limited (CIBIL) report from ” written of ” to ” settled “.

Attempts were made to contact you on your mobile number 09841430004. However, there was no response.

We request you to  kindly click on the link below to share your experience. 

Please click on  http://www.hansaresearch.com/icicibank/hsq/cc.asp?HSQ=35066703  to tell us.

Sincerely,
Sri.Venkateshwara
Office Of Head Service Quality

Let me take this opportunity to thank Mr.Venkateshara & the Nodal office team for getting the issue sorted.

No help from ICICI Banks Nodal Officers too


forbesindia-cover_29th-julyI got this reply from Office Of Head Service Quality on Tue, Jul 28, 2009 at 12:27 PM for the complaint sent to Nodal officer on Tue, Jul 28, 2009 at 2:37 AM. Though they promptly skipped the damages point they promised to get back on or before August 3, 2009 and till date now one has contacted me. This month of Fobes India’s cover page says How CHANDHA KOCHHAR is remaking ICICI and I think she really has to do a lot of things.

Nodal office is the final hope for any customer and if that is inefficient only God must save this bank which boasts a lot about it. Now I’m left with no option other than to take them legally or escalate to Ms.Kochhar itself.

Dear Mr. Nataraj,

We acknowledge receipt of your e-mail of July 28, 2009 addressed to Nodal Officer regarding  your ICICI Bank Credit Card account number 4477 xxxx xxxx 4003.

The same has been registered vide Service Request SR113863258.

We understand that you have the following issue :

a. Reversal of the amount of Rs 7366.05 which is debited from your saving account. 

b.  Necessary correction in the Credit Information Bureau India Limited (CIBIL) status.

We are looking into the issue and will revert to you on or before by August 3, 2009.

Sincerely,

Sri.Venkateshwara
Office Of Head Service Quality

Bankers think they are over smart


This is the email I sent to Nodal Officer for Lien on my accounts. I got an acknowledgement from them which don’t have reference to damages for the agony caused.

Dear Nodal Officer,

This is to bring to your notice about the irresponsible act on the part of ICICI Bank which has brought tremendous amount of monitory, time and productivity loss which lead to great mental agony.

All my agony started 6 years back when I bought ICICI bank credit card without knowing then that it is going to make my life miserable. I’d like you to go through this blog to know what has happened initially.

http://www.anandnataraj.com/me-icici-cibil

Even I was not happy in making the settlement on 2nd March 2007, I thought my irony is over but it is not. I still had your collection agents coming and disturbing. When I showed them the settlement letter they conveyed an apology. On 22nd July 2009 I got a letter from ICICI bank on Lien attached to my account. I don’t know why it took one week to send me the letter. By the time I received the courier the money was taken from my account.

I can’t understand why it took 4 years for ICICI to take action and don’t know if you don’t even have a process to segregate customers who have made the settlement.

Now your bank has not taken my name from CIBIL, they have taken my money twice which has lead to tremendous mental agony and I don’t know if you can help me out. I’d definitely want the bank to refund my money and pay damages for the trouble it caused me.

I’ve also sent an email to Banking Ombudsman and also I’m taking legal opinion to goto consumer forum.

As a blogger I’ll also take all steps to spread this irresponsible act of the bank.

Also in the last line of Lien of account letter they have sent the phone number without STD code.

Attached scanned copy of Lien on accounts letter, Settlement letter, Payment Receipt.

Thank you for your time.

Regards,

——-
S.Anand Nataraj

This is the reply I got from them

Dear Mr. Nataraj,

We acknowledge receipt of your e-mail of July 28, 2009 addressed to Nodal Officer regarding  your ICICI Bank Credit Card account number 4477 xxxx xxxx 4003.

The same has been registered vide Service Request SR113863258.

We understand that you have the following issue :

a. Reversal of the amount of Rs 7366.05 which is debited from your saving account. 

b. Necessary correction in the Credit Information Bureau India Limited (CIBIL) status.

We are looking into the issue and will revert to you on or before by August 3, 2009.

Sincerely,

Sri.Venkateshwara

Office Of Head Service Quality

It is nice to get their acknowledgement and a commitment on time but I don’t know how these bankers try to over smart us… I requested for Reversal, Removal of name from CIBIL and Pay damages for agony caused which they cleverly left it. You can check this paragraph in my email to nodal officer.

Now your bank has not taken my name from CIBIL, they have taken my money twice which has lead to tremendous mental agony and I don’t know if you can help me out. I’d definitely want the bank to refund my money and pay damages for the trouble it caused me.