No help from ICICI Banks Nodal Officers too


forbesindia-cover_29th-julyI got this reply from Office Of Head Service Quality on Tue, Jul 28, 2009 at 12:27 PM for the complaint sent to Nodal officer on Tue, Jul 28, 2009 at 2:37 AM. Though they promptly skipped the damages point they promised to get back on or before August 3, 2009 and till date now one has contacted me. This month of Fobes India’s cover page says How CHANDHA KOCHHAR is remaking ICICI and I think she really has to do a lot of things.

Nodal office is the final hope for any customer and if that is inefficient only God must save this bank which boasts a lot about it. Now I’m left with no option other than to take them legally or escalate to Ms.Kochhar itself.

Dear Mr. Nataraj,

We acknowledge receipt of your e-mail of July 28, 2009 addressed to Nodal Officer regarding  your ICICI Bank Credit Card account number 4477 xxxx xxxx 4003.

The same has been registered vide Service Request SR113863258.

We understand that you have the following issue :

a. Reversal of the amount of Rs 7366.05 which is debited from your saving account. 

b.  Necessary correction in the Credit Information Bureau India Limited (CIBIL) status.

We are looking into the issue and will revert to you on or before by August 3, 2009.

Sincerely,

Sri.Venkateshwara
Office Of Head Service Quality

2 Comments on “No help from ICICI Banks Nodal Officers too

  1. Dear Mr. Tushar,

    I would have submitted my claim only after approval of the claim from my Branch Manager Vikas Matolia (Emp. Id 221354). I had applied for approval well in time but the approval was to be made by The Branch Manager.
    Kindly look in to the matter and help me to get my claim.

    Dinesh Kamboj
    Aug 26

    to settlement.hel., headnorthzone, kavita.mendes, jaywant.soyane, tejraj.kotian
    Dear Sir,

    Still waiting for your reply.

    Regards

    Dinesh Kumar
    Emp. id 254179

    settlementhd Aug 26
    Dear Dinesh, There is no claim online as the confirmation from Ms. Nayana. Ki…

    Dinesh Kamboj
    Aug 27

    to vikash.matolia, settlement.hel., Nayana
    Dear Nayana,

    I was not able to put my claim as the COST CENTER was to be approved by Branch Manager (Vikas Matolia Emp. Id. 221354). Kindly contact Mr. Vikash Matolia for the same.

    settlementhd Aug 27
    Dear Dinesh, Your claim to be submitted online and get them approved for all …

    Dinesh Kamboj
    Aug 29

    to priyanka.aggar., settlement.hel., headnorthzone, Nayana, vikash.matolia
    Dear All,

    Submission of my claim was subjected to approval of cost center by Branch Manager (Vikas Matolia Emp. id 221354). As Mr. Vikas Matolia has not approved my cost center , why should i be penalized with the monetary loss. This act of responsible officer defaces the market value of the entire company. I therefore request you all to kindly help me out.

    Priyanka Aggarwal Aug 29
    Dear Shanu, For your information please. Regards, Priyanka Aggarwal HRMG – De…

    settlement.helpdesk Aug 30
    Dear Dinesh, As per records the claims were not submitted in the system so ca…

    Dinesh Kamboj
    Nov 12

    to Nayana
    FYI

    Dinesh Kamboj
    Dec 2

    to Nayana
    Dear Sir,

    Dinesh Kamboj
    Dec 2

    to Nayana

    Dinesh Kamboj
    Dec 2

    to Priyanka, Shanu, settlement.hel., headnorthzone, Nayana
    Dear All,

    Submission of my claim was subjected to approval of cost center by Branch Manager (Vikas Matolia Emp. id 221354). As Mr. Vikas Matolia has not approved my cost center , why should i be penalized with the monetary loss. This act of responsible officer defaces the market value of the entire company. I therefore request you all to kindly help me out. (Still waiting for your reply)

    Dinesh Kamboj
    Dec 4

    to Priyanka, Shanu, settlement.hel., headnorthzone
    Respected All,

    Still waiting for your reply.

    On Mon, Dec 2, 2013 at 2:31 PM, Dinesh Kamboj wrote:
    Dear All,

    Submission of my claim was subjected to approval of cost center by Branch Manager (Vikas Matolia Emp. id 221354). As Mr. Vikas Matolia has not approved my cost center , why should i be penalized with the monetary loss. This act of responsible officer defaces the market value of the entire company. I therefore request you all to kindly help me out. (Still waiting for your reply)

    On Thu, Aug 29, 2013 at 1:49 PM, Priyanka Aggarwal wrote:
    Dear Shanu,

    For your information please.
    Regards,
    Priyanka Aggarwal
    HRMG – Delhi NCR

    Call@I-Care Helpline : 1800 200 1441
    Emergency Helpline : 040-23128811
    Safety@I-Care : 022 30256888

    On 8/29/2013 1:00 PM, Dinesh Kamboj wrote:
    Dear All,

    Submission of my claim was subjected to approval of cost center by Branch Manager (Vikas Matolia Emp. id 221354). As Mr. Vikas Matolia has not approved my cost center , why should i be penalized with the monetary loss. This act of responsible officer defaces the market value of the entire company. I therefore request you all to kindly help me out.

    Regards

    Dinesh Kumar

    Emp. id 254179

    On Tue, Aug 27, 2013 at 1:22 PM, settlementhd wrote:
    Dear Dinesh,

    Your claim to be submitted online and get them approved for all reimbursements before the last working date.

    Regards,

    Shraddha
    HRMG

    On 8/27/2013 9:26 AM, Dinesh Kamboj wrote:
    Dear Nayana,

    I was not able to put my claim as the COST CENTER was to be approved by Branch Manager (Vikas Matolia Emp. Id. 221354). Kindly contact Mr. Vikash Matolia for the same.

    Regards

    Dinesh Kumar

    Emp. Id. 254179

    On Mon, Aug 26, 2013 at 3:23 AM, settlementhd wrote:
    Dear Dinesh,

    There is no claim online as the confirmation from Ms. Nayana.
    Kindly forward us mail or related document of the claims submitted online.

    Regards,

    Shraddha
    HRMG

    On 8/23/2013 9:29 AM, Dinesh Kamboj wrote:
    Dear Mr. Tushar,

    I would have submitted my claim only after approval of the claim from my Branch Manager Vikas Matolia (Emp. Id 221354). I had applied for approval well in time but the approval was to be made by The Branch Manager.
    Kindly look in to the matter and help me to get my claim.

    Regards

    Dinesh Kumar

    Emp. Id. 254179

    On Thu, Aug 22, 2013 at 4:40 AM, settlement.helpdesk wrote:
    Dear Dinesh,

    As per the records the claim for conveyance has not been submitted in the system hence the claim has not been credited to your account.
    Regards,
    Tushar R.
    HRMG.

    On 21-08-2013 12:53, headnorthzone wrote:

    Dear Team,

    Kindly refer the mail received and arrange for the revert on priority.

    Regards
    Kalisrujana
    Office of Head Service Quality
    ph:04061075013

    —–Original Message—–
    From: Dinesh Kamboj (dineshkamboj810@gmail.com)
    Date: Tuesday, August 20, 2013 04:01 AM
    To: settlement.helpdesk@icicibank.com (settlement.helpdesk@icicibank.com); headnorthzone@icicibank.com (headnorthzone@icicibank.com)
    Cc: vikash.matolia@icicibank.com (vikash.matolia@icicibank.com); prashant.jai@icicibank.com (prashant.jai@icicibank.com); nayana.sarode@ext.icicibank.com (nayana.sarode@ext.icicibank.com); atul.agnihotri@icicibank.com (atul.agnihotri@icicibank.com)
    Subject: Re: Fwd: Approval for Local Conveyance – 254179

    Dear Mr. K.Ashish,

    I have worked with your deemed institute from Sep. 2012 To Jan. 2013. My Conveyance allowance (Cost Center) for the said period has not been approved by my branch manager (Mr. Vikas Matolia) despite my rigorous efforts. Kindly help me on this issue and oblige.

    Regards

    Dinesh Kumar

    Emp. Id. 254179

    On Sun, Aug 18, 2013 at 10:48 PM, Dinesh Kamboj wrote:
    Dear All,

    Reminder – 5

    Still waiting for your reply.

    On Fri, Aug 16, 2013 at 3:32 AM, settlementhd wrote:
    Dear All,

    Kindly assist.

    Regards,

    Shraddha
    HRMG

    On 8/16/2013 2:21 PM, Dinesh Kamboj wrote:
    Reminder – 4…

    Still waiting for your reply.

    On Mon, Aug 12, 2013 at 9:37 PM, Dinesh Kamboj wrote:
    Dear Mr. Prashant Jai,

    In spite of my rigorous efforts and many mails sent to Mr. Vikas Matolia regarding approving my cost center (local conveyance) but no reply has been given yet. I request you to kindly take up the mater and oblige.

    Regards,

    Dinesh Kamboj

    Emp. Id. 254179

    On Thu, Aug 8, 2013 at 3:29 AM, Dinesh Kamboj wrote:
    Reminder – 3

    On Tue, Aug 6, 2013 at 9:06 PM, Dinesh Kamboj wrote:
    Reminder -2

    On Tue, Aug 6, 2013 at 1:22 AM, Dinesh Kamboj wrote:
    Reminder – 1

    On 8/1/13, Dinesh Kamboj wrote:
    > Dear Mr. Vikas,
    >
    > You have not approved my cost center (conveyance claim) Kindly approve the
    > same and put it in the system at the earliest to initiate the process.
    >
    > Regards
    >
    > Dinesh Kamboj
    >
    > Emp. Id 254179
    >
    >
    > On Thu, Aug 1, 2013 at 2:23 PM, Nayana Sarode nayana.sarode@ext.icicibank.com> wrote:
    >
    >> Dear Dinesh,
    >>
    >> You have not submitted a single claim in the system. So i am not able to
    >> help you any more.
    >>
    >>
    >> Thanks and Regards,
    >> Nayana M Sarode
    >> Phn No:: 022-30436315
    >> TSG6
    >>
    >>
    >> On 01-08-2013 12:41, Dinesh Kamboj wrote:
    >>
    >> Respected Sir/Madam,
    >>
    >> Still waiting for your reply.
    >>
    >> Regards
    >>
    >> Ch. Dinesh Kumar
    >> +919467119810
    >>
    >>
    >> On Mon, Jul 29, 2013 at 12:05 PM, Dinesh Kamboj
    >> > > wrote:
    >>
    >>> Dear Sir,
    >>>
    >>> The claim would have been put in E- Settlement system after approval of
    >>> my cost center by the Branch Manager which was not done by the Manager.
    >>> Kindly contact the Branch Office and approve my claim.
    >>>
    >>> Regards
    >>>
    >>> Dinesh Kamboj
    >>>
    >>> Emp. Id 254179
    >>>
    >>>
    >>> On Fri, Jul 26, 2013 at 3:11 PM, Nayana Sarode >> nayana.sarode@ext.icicibank.com> wrote:
    >>>
    >>>> Dear Team,
    >>>>
    >>>> Not a single claim found in E-Settlement system against Mr. Dinesh.
    >>>>
    >>>> Thanks and Regards,
    >>>> Nayana M Sarode
    >>>> Phn No:: 022-30436315
    >>>> TSG6
    >>>>
    >>>>
    >>>> On 26-07-2013 14:45, settlement.helpdesk wrote:
    >>>>
    >>>> Dear Nayana,
    >>>>
    >>>> Kindly assist for Local Conveyance.
    >>>>
    >>>> Regards
    >>>> Mohit M.
    >>>> HRMG
    >>>>
    >>>> On 25-07-2013 10:58, jaywant soyane wrote:
    >>>>
    >>>> Dear Sir
    >>>>
    >>>> I am not a concern person for below query.
    >>>>
    >>>> Settlement Helpdesk – Kindly assist.
    >>>>
    >>>> Thanks & Regards
    >>>> Jaywant Soyane
    >>>>
    >>>> ICICI Bank LTD.
    >>>> Retirals Section,
    >>>>
    >>>>
    >>>>
    >>>> On 25-Jul-2013 9:36 AM, Dinesh Kamboj wrote:
    >>>>
    >>>> FYI
    >>>>
    >>>> ———- Forwarded message ———-
    >>>> From: Dinesh Kamboj
    >>>> Date: Wed, Jul 24, 2013 at 9:53 AM
    >>>> Subject: Fwd: Approval for Local Conveyance
    >>>> To: jaywant.soyane@icicibank.com
    >>>> Cc: payroll
    >>>>
    >>>>
    >>>>
    >>>>
    >>>> Respected Sir,
    >>>>
    >>>>
    >>>> I Dinesh Kumar (Emp. Id 254179) worked with your Bank from 10/09/12
    >>>> to 02/01/13. My Branch Manager did not approved my cost center (Local
    >>>> Conveyance 2000/-PM). Kindly approve the same and oblige.
    >>>>
    >>>>
    >>>> Regards,
    >>>>
    >>>> Dinesh Kumar
    >>>> Emp. Id 254179
    >>>> M No. +919467119810
    >>>> .
    >>>>
    >>>>
    >>>> “Print this mail only if absolutely necessary. Save Paper. Save
    >>>> Trees.”
    >>>>
    >>>> “The information contained in this e-mail and any attachments to this
    >>>> message are intended for the exclusive use of the intended recipient
    >>>> and
    >>>> may contain proprietary, confidential or legally privileged information.
    >>>> If
    >>>> you are not the intended recipient, please note that you are not
    >>>> authorised
    >>>> to disseminate, distribute or copy this e-mail or any parts of it or
    >>>> act
    >>>> upon/rely on the contents of this e-mail in any manner. Please notify
    >>>> the
    >>>> sender immediately by e-mail and destroy all copies of this e-mail and
    >>>> any
    >>>> attachments. Please also note that ICICI Bank or its subsidiaries and
    >>>> associated companies, (collectively “ICICI Group”), are unable to
    >>>> exercise
    >>>> control or ensure or guarantee the integrity of/over the contents of
    >>>> the
    >>>> information contained in e-mail transmissions and that any views
    >>>> expressed
    >>>> in this e-mail are not endorsed by/binding on the ICICI Group unless
    >>>> the
    >>>> sender does so expressly with due authority of ICICI Group. Before
    >>>> opening
    >>>> any attachments please check them for viruses and defects and please
    >>>> note
    >>>> that ICICI Group accepts no liability or responsibility for any damage
    >>>> caused by any virus that may be transmitted by this email. Thank you
    >>>> for
    >>>> your cooperation.”
    >>>>
    >>>
    >>>
    >> “Print this mail only if absolutely necessary. Save Paper. Save
    >> Trees.”
    >>
    >> “The information contained in this e-mail and any attachments to this
    >> message are intended for the exclusive use of the intended recipient and
    >> may contain proprietary, confidential or legally privileged information.
    >> If
    >> you are not the intended recipient, please note that you are not
    >> authorised
    >> to disseminate, distribute or copy this e-mail or any parts of it or act
    >> upon/rely on the contents of this e-mail in any manner. Please notify the
    >> sender immediately by e-mail and destroy all copies of this e-mail and
    >> any
    >> attachments. Please also note that ICICI Bank or its subsidiaries and
    >> associated companies, (collectively “ICICI Group”), are unable to
    >> exercise
    >> control or ensure or guarantee the integrity of/over the contents of the
    >> information contained in e-mail transmissions and that any views
    >> expressed
    >> in this e-mail are not endorsed by/binding on the ICICI Group unless the
    >> sender does so expressly with due authority of ICICI Group. Before
    >> opening
    >> any attachments please check them for viruses and defects and please note
    >> that ICICI Group accepts no liability or responsibility for any damage
    >> caused by any virus that may be transmitted by this email. Thank you for
    >> your cooperation.”
    >>
    >>
    >

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the int ended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended reci pient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/ rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of t his e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information c ontained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group u nless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for vi ruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the int ended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended reci pient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/ rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of t his e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information c ontained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group u nless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for vi ruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    Priyanka Aggarwal Dec 5
    Dear Shivika, Request you to please check and close on priority please. Helpl…

    Dinesh Kamboj Dec 9 (10 days ago)
    Respected All, Dinesh Kumar >>> >>> >>>>> >>>>> >>>>>>> >>>>>>> >>>>>>>>> >>>…

    Priyanka Aggarwal
    Dec 9 (10 days ago)

    to Shivika, me, Shanu, settlement.hel.
    Dear Shivika,

    Please check on priority.
    Regards,
    Priyanka Aggarwal
    HRMG – Delhi NCR

    Call@I-Care Helpline : 1800 200 1441
    Emergency Helpline : 040-23128811
    Security@I-Care : 022 30256888

    [Message clipped] View entire message

    Dinesh Kamboj
    Dec 12 (7 days ago)

    to Priyanka, Shivika, Shanu, settlement.hel.
    Reminder-1

    [Message clipped] View entire message

    Shivika Tandon Dec 12 (7 days ago)
    Dear DInesh All LC claims need to be settled before the last working date. Th…

    Dinesh Kamboj
    Dec 12 (7 days ago)

    to Shivika, Priyanka, Shanu, settlement.hel.
    Respected Madam,

    Submission of my claim was subjected to approval of cost center by Branch Manager (Vikas Matolia Emp. id 221354). As Mr. Vikas Matolia has not approved my cost center , why should i be penalized with the monetary loss. This act of responsible officer defaces the market value of the entire company. I therefore request you all to kindly help me out otherwise i help to COURT.

    Reminder-1

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the int ended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended reci pient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/ rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of t his e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively “ICICI Group”), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information c ontained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group u nless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for vi ruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation.”

    “Print this mail only if absolutely necessary. Save Paper. Save Trees.”

    “The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised

    [Message clipped] View entire message

    Dinesh Kamboj
    Dec 16 (3 days ago)

    to Shivika, Priyanka, Shanu, settlement.hel., headnorthzone
    Reminder-2

    [Message clipped] View entire message

    Dinesh Kamboj
    Dec 17 (2 days ago)

    to Shivika, Priyanka, Shanu, settlement.hel., headnorthzone
    Reminder-3

    [Message clipped] View entire message

    To

    Shivika Tandon

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