BSNL Wake-up


I was told BSNL has one of the cheapest 3G plan in the Market & that prompted me to go with BSNL… So, I went to BSNL shoppe day before yesterday only to know iPad related connections were done only at Greems Road office…

Yesterday went to Greems Road office to get a 3G micro sim… Went there by 2.30 PM…

  • Had to wait on a Queue only to know I’m standing postpaid section… There were no mode to convey prepaid & postpaid zones…
  • On the prepaid area when I asked for a 3G prepaid microsim card for iPad… I was asked to take & fill prepaid form…
  • There were 2 boxes which read “Prepaid Form” & “Postpaid Form”… But to my surprise both forms were same… Then I confirmed both were same…
  • I was asked to affix a photo & I rushed out and with difficulty found a digital studio… I returned back only to find registration closes by 4 & I was there by 4.30 :(…
  • Then I went back in the morning to get it done at any cost… Had the forms filled, had all proof documents… All I had to do was to sign the form & my pen was not writing for some reason and I couldn’t source a pen from BSNL folks it was a typical government staff attitude…
  • Then it took 40 min for the person concerned to document things and give me the SIM…

Normally it takes 15 – 20 min for a private telecom player… It took 6 hours for me to get a connection… Also on waiting I found people chit-chatting about new born White tiger cub in zoo while customers were made to wait… Though I got what I want by investing valuable time I was worried to see the pathetic working culture & employee behaviour of our public sector…

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