After a while it was a party time yesterday… Took a friend out to the streets and malls of Bangalore… After all fun we packed our bags to Chennai by around 11.30 PM… From there we drove to our favourite spot HP Petrol Bunk at Soolagiri which has McDonalds, Cafe Coffee Day and other food joints…
After fuelling the car we headed to Cafe Coffee Day to cool us with some COLD COFFEE… Joint was unusual less crowded and I placed my order;
Me: 2 cafe frappe please…
CCD folk: want extra ice-cream??
Me: No just frappe….
CCD folk: 174 rupees SIR!!!
Me: Handed over a Rs.500/- note…
CCD folk: no change SIR…
Me: me too don’t have change….
CCD folk: sorry sir no change SIR!!!
Me: What do you mean to say?? You can’t take this order without giving you exact change??
CCD folk: Yes SIR…
Me: YOU CAN’T TELL THAT TO A CUSTOMER…. IT IS YOUR RESPONSIBILITY TO HAVE CHANGE OR ARRANGE FOR CHANGE…
CCD folk: sorry SIR!!!
My anger shot to my head and my friends asked if we have to fight it out…. By this time I decided not to take anything from that guy…. Also creating a scene is not going to help it anyway as it will give the other guy an opportunity to justify his act….
I sat for a moment and posted following message in CCD FB Page and raised a complaint thru their Contact Us page;
mr.nayan refused to take my order for not tendering exact change of rs.174(I tendered rs.500)… Poor #customerservice….
Then as a solace someone called from their in the morning and apologised…. Also there was a reply in my post asking for the location… Not sure if any strict action was taken….
AnandNataraj 