Category: Email Forwards

Don’t mess with Senior Citizens


A married couple is travelling by car from Victoria to Prince George . Being seniors, after almost eleven hours on the road, they were too tired to continue and decided to take a room. But, they only planned to sleep for four hours and then get back on the road.

When they checked out four hours later, the desk clerk handed them a bill for $350.00.

The man explodes and demands to know why the charge is so high. He told the clerk although it’s a nice hotel; the rooms certainly aren’t worth $350.00 for four hours. Then the clerk tells him that $350.00 is the ‘standard rate’. He insisted on speaking to the Manager.

The Manager appears, listens to him, and then explains that the hotel has an Olympic-sized pool and a huge conference centre that were available for us to use.

“But we didn’t use them,” the husband said.

“Well, they are here, and you could have,” explained the Manager.

The Manager went on to explain that the couple could also have taken in one of the shows for which the hotel is famous. “We have the best entertainers from New York , Hollywood , and Las Vegas perform here,” the Manager says.

“But we didn’t go to any of those shows,” the husband said.

“Well, we have them, and you could have,” the Manager replied.

No matter what amenity the Manager mentioned, the husband replied, “But we didn’t use it!”

The Manager is unmoved, and eventually the husband gave up and agreed topay. As he didn’t have the check book, he asked his wife to write the check. She did and gave it to the Manager.

The Manager is surprised when he looks at the check. “But ma’am, this is made out for only $50.00.”

“That’s correct. I charged you $300.00 for sleeping with me,” she replied.

“But I didn’t!” exclaims the Manager.

“Well, too bad, I was here, and you could have.”

Moral: Don’t mess with senior citizens. They didn’t get there by being stupid.

Albert Einstein: 10 of his best quotes


“No problem can be solved at the same level of awareness that created it ”

“If A is success in life, then A = x + y + z. Work is x, play is y, and z is keeping your mouth shut.”

“Intellectuals solve problems; geniuses prevent them.”

“A person who never made a mistake never tried anything new.”

“Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it’ll spend its whole life believing that it is stupid.”

“Reality is merely an illusion, albeit a very persistent one.”

“I never think of the future. It comes soon enough.”

“The only thing that interferes with my learning is my education.”

“Two things are infinite: the universe and human stupidity; and I’m not sure about the universe.”

“I don’t know with what weapons World War III will be fought, but World War IV will be fought with sticks and stones.”

Abraham Lincoln’s letter to his son’s School Headmaster


“He will have to learn, I know, that all men are not just and are not true. But teach him if you can, the wonder of books.. but also give him quiet time to ponder the eternal mystery of birds in the sky, bees in the sun and flowers on a green hillside. 

In school, teach him it is far more honorable to fall than to cheat….. 
Teach to have faith in his own ideas, even if everyone tells him he is wrong.

Teach him to be gentle with gentlepeople and tough with the tough.

Try to give my son the strength not to follow the crowd when everyone getting on the bandwagon… 

Teach him to listen to all men; but teach him also to filter all he hears on a screen of truth, and take only the good that comes through. 

Teach him, if you can, how to laugh when he is sad… Teach him there is no shame in tears. 

Teach him to scoff at cynics and to be beware of too much sweetness.. Teach him to sell his brawn and brain to highest bidders, but never to put a price on his heart and soul. 

Teach him to close his ears to a howling mob.. and stand and fight if thinks he is right. 

Treat him gently, but do not cuddle him, because only the test of fire makes fine steel. Let him have the courage to be impatient.. Let him have the patience to be 
brave. 

Teach him always to have sublime faith in himself, because then he will have faith in humankind. 

This is a big order, but see what you can do. . He is such a fine little fellow my 
son!

An Answer I needed…


Something so obvious is so obviously forgotten…

Habits, karma and and relationships are just a few of the things that can entirely control us without being in our control……

The only way to bring sanity back into our existence is to be sane and do what we can to control our impulses, our emotions and our minds…… from reacting without due process……

The secret of sanity is to stop reacting….. Start acting…….
That is…….. you do not allow the conduct of others to define what you do….. You act in a manner that forces others to act the way you want them to act……

What I say here can be used to create heaven or hell for yourself and all others around you….. All I will say and caution you here is …. Remember that there are two kinds of error in tennis……

Unforced errors and forced errors…… Forced errors arise because we try and respond and react to everything that goes on around us…. You are therefore playing the game your opponent wants you to play and he/she already has a first mover advantage….. There is very little chance that you will win the round…..

The point is to play the game your way….. do not react to what the other person is saying, doing or acting….. Think through your mind/intellect/heart, decipher what you want out of the interaction and then just do what you want to get what you want…. make sure however that what you want should lead to a win win situation for all parties…….

If you always play your game such that a win win win situation gets created all the time, you get what you want, you get what they want to give you as a bonus plus you get to bask in love of all around you…..

Take control of your life by first identifying what you want out of life….. Life is far more than ending up being the richest person in the cemetery…… Now spend time in earning what you want in life….. How do we go about that ?

Let us say you want to earn money….. How do you do that ? In order to earn money, you need to invest money……

You want to earn happiness, you need to invest happiness….
You want fulfillment, you need to invest fulfilllment….

Just as if you want mangoes, you need to plant a mango seed….
Do not expect mangoes if you plant apple seeds……

So therefore if you want true control of your life, learn to plant your own trees, rather than live off the fruits of the trees of others…… What they give you, they control…. do not complain if they serve themselves first……

Trees take a long time to mature and give fruit…. plant your seeds now….. it will take time for them to grow…….

Courtesy: The HIYLife

Love at different ages!!!


A 5 year old Girl -“Love is when he takes my chocolates and comes back with its wrapper

A 10 year old Girl -“Love is when we work for a project and he intentionally touch my hand trying to get a pen !”

A 15 year old Girl -” Love is when we get caught bunking and he takes the blame ”

An 18 year old Girl -” Love is when at farewell he hugs me saying ‘ keep in touch’ !”

A 21 year old Girl -” Love is when he runs from college with me just for a week long trip together !!”

A 26 year old -“Love is when he proposes me with a rose and makes a fool of himself, and says ‘U know i love You’ ”

A 35 year old woman -“love is when he cleans the house seeing me tired”

A 50 year old woman -” love is when he is ill and still cracks a joke just me laugh !

A 60 year old woman -‘love is when he is taking his last breath and saying, ‘ I am glad as you know what love is,,’and leaves me with a tear forever”

LOVE IS A SUPREME FEELING … ♥

Success = Learning from Whom + How to Practice


1.) King Philips was a womanizer. He was addicted to women. He married many women, he was not satisfied. He had many mistresses, nothing satisfied his lust for women. This was surely not a big problem for him, but it ended up to be a problem to his wives and mistresses who gave birth to his children. Philips had many legitimate and illegitimate sons and daughters. And he was a King. And every mother of his kids wanted the throne for their child!
Olympias was one of Philips’s wives and had one son. She was a practical woman. She knew that “the throne will not come to her son, but only he needs to go and get it!”
Unlike the other wives and mistresses, Olympias prepared her son right from an early age. She made him BELIEVE that he will be the next King and one day, an Emperor! She induced a big behaviour change in her child. She was treating him like a King.
But she also knew just because one believes he is a King doesnt mean he can become one. She knew that her son needs to learn a lot. More practical things from an experienced man. She did not want her son to become a womanizer like his father. So she went on search for a mentor. And she found Aristotle. Aristotle was the best student of Plato. Plato was a polymath, he wrote books about politics,love.etc etc. And Plato was the dearest student of Socrates!

With his mother’s confidence and his mentor’s teachings, no wonder the young boy became the next King at the age of 20 and also an Emperor who was called “Alexander The Great”.

2.) Every director admires the work of Alfred Hitchcock. His movies are really natural, totally out of box. His movies never communicated anything, his movies made people experience emotions.
When he was 6, his father sent him to the police station with a note. The inspector read the note and told him “You have been a very bad boy” and locked him up in a prison cell.
In a young age, Hitchcock was made to sit inside a cell. With so many scary huge authority figures near him. This made him think a lot. This brought him so many emotions. So many thoughts. This conditioned him!
Unlike other parents who beated or scolded their kids, Hitchcock’s dad made him feel emotions. His dad knew that physical and verbal arguments will only make Hitchcock rebellious. But putting him in a deep terror state conditioned him!
Hitchcock perfected this trick which he learned form his dad while growing up. He was able to put his actors in the same kind of state, using different techniques to different people. Other directors were scolding their actors but he was conditioning him. Before a movie Hitchcock will plan certain things, like making the actor stay in a hotel room for days without meeting anyone.etc etc. and induce emotions in the actor and condition them. Hitchcock directed his movies by teaching his actors, by inducing the feel of the movie in them. And this induced the feel of the movie in the audience!

3.) Unlike Hitchcock and Alexander, Siddharta Gautama Buddha didnt have a noteworthy person to mentor him. He had to learn from the most supreme teacher of all -> Life!
His goal was to find the meaning of life. He realised that material life is not everything and wanted to know the true meaning of life. He had no proper guide, he had to try them all. He tried the teachings of many sages, he experimented with Yoga, read the Vedic scriptures.etc etc.. He gained a vast knowledge and he also implemented them. And after so many years of experimenting which included rigourous physical activities. He went into a forest and comtemplated quietly. Conditioning his thoughts. Revising all his learnings and experience. He figured out what he wanted! He achieved his goal! He felt satisfaction! He felt completeness in his life! He achieved euphoria, which is a medically recognized human emotion which gives intense feelings of well-being, elation, happiness, excitement, and joy. At that time there were no medical research on it, he did not know that it was euphoria, he called it Enlightenment!

Conclusion:
In ancient times not everyone got a mentor like Aristotle, and even now not everyone gets a parent like Olympias or Hitchcock’s father, who were really practical.
In today’s world, we have access to different kind of mentors. We have books, Internet, Youtube Videos.etc etc.
So you need to go Siddharta’s way, you need to experiment. Spend time in developing yourself. Conditioning Yourself.

But remember! You are learning all by yourself, You dont have much time like Siddartha had. This is a modern fast moving world!. You need to be careful in choosing your mentors. You need to validate what you learn from a person or book.

Buddha said “Do not believe in anything simply because you have heard it. Do not believe in anything simply because it is spoken and rumored by many. Do not believe in anything simply because it is found written in your religious books. Do not believe in anything merely on the authority of your teachers and elders. Do not believe in traditions because they have been handed down for many generations. But after observation and analysis, when you find that anything agrees with reason and is conducive to the good and benefit of one and all, then accept it and live up to it.”

Buddha thought material life is not the true meaning of life. Thats because he experienced everything!. In a young age he had access to rich food,clothes. He was a Prince! He had three castles. A Harem full of beautiful women. Married to a beautiful girl in the age of 16!. He experienced everything in a very young age! Of course material life bored him!. But you are not a Prince! So just dont blindly follow Buddha or anybody’s teachings. It worked for them, it doesnt mean it will work for you!. Buddha knows this, and thats why he said that statement that you read a few lines back!

Your success depends on what you learn from whom, and how you practice, no magic!

Courtesy: Million thanks to my friend Prithivi for sharing this…

Qualities of a Leader


“Becoming the Person Others Will Want to Follow” – John C. Maxwell

“If you can become the leader you ought to be on the inside, you will be able to become the person you want on the outside. People will want to follow you. And when that happens, you’ll be able to tackle anything in this world.”

1. Character: Be a Piece of the Rock

“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.” – British Field Marshal

What must everyone know about character?

Actions are the Real Indicator of Character Talent is a Gift, but Character is a Choice Character Brings Lasting Success with People Strong Character is the Foundation on which to Build Success

2. Charisma : The First Impression Can Seal the Deal

“How can you have charisma? Be more concerned about making others feel good about themselves than you are making them feel good about you.” – Vice President of Leadership Development, INJOY

“When it comes to charisma, the bottom line is other mindedness. Leaders who think about others and their concerns before thinking of themselves exhibit charisma.” – John C. Maxwell

3. Commitment: It separates Doers from Dreamers

To the boxer, it’s getting off the mat one more time than you’ve been knocked down. To the marathoner, it’s running another ten miles when your strength is gone. To the solider, it’s going over the hill, not knowing what’s waiting on the other side. To the leader, it’s all that and more because everyone you lead it depending on you

Improve your Commitment

Look at how you spend your time, are you really committed or do you just say you are?

Know what’s worth dying for. Practice the Edison method. Make your plans public, then you might be morecommitted to follow through.

4. Communication: Without It You Travel Alone

Simplify your Message- It’s not what you say, but also how you say it.

Really Care about your Audience

Show the Truth- Believe what you say, Live what you say

Seek a Response- the goal of all communication is action

Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly to motivate others to act on it, then having a message doesn’t even matter.” – Gilbert Amelio

5. Competence: If you build it, they will come

“Competence goes beyond words. It’s the leader’s ability to say it, plan it, and do it in such a way that others know that you know how- and know that they want to follow you.”

Keys to Cultivate High Competence

Show up Every Day & Come Ready to Work Keep Learning, Growing, and Improving Follow Through with Excellence Accomplish More than Expected Inspire and Motivate Others.

6. Courage: One Person with Courage is a Majority

“Courage is fear that has said its prayers.” – Swiss Theologian

“Courage is doing what you’re afraid to do. There can be no courage unless you’re scared.”

“You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, ‘I lived through this horror. I can take the next thing that comes along.’ You must do the thing you cannot do.”

7. Discernment: Put an End to Unsolved Mysteries

“Smart leaders believe only half of what they hear. Discerning leaders know which have to believe.”

Effective leaders need discernment, although even good leaders don’t display it all the time.

Examples of Famous last words:

“I think there is a world market for about five computers.” – Thomas J. Watson, chairman of IBM.(1943)

“I don’t need bodyguards.” – Jimmy Hoffa, one month before disappearance (1975)

8. Focus: The Sharper It Is; The Sharper You Are

The Keys are

Priorities and Concentration

A leader who knows what his priorities are but lacks concentration knows what to do but never gets it done. If he has concentration but no priorities, he has excellence without progress. But when he harnesses both, he has potential to achieve great things.

How should you focus your time and energy?

Focus 70 Percent on Strengths Develop them to their fullest potential

Focus 25 Percent on New Things Growth = Change

Focus 5 Percent on Areas of Weakness Minimize weaknesses as much as possible, delegate

9. Generosity: Your Candle Loses Nothing When It Lights Another

“No person was ever honored for what he received. Honor has been the reward for what he gave.” C, American President

“All that is not given is lost.” R, Indian Poet

Cultivate the Quality of Generosity in Your Life

Be Grateful For What You Have Put People First Don’t Allow the Desire for Possessions to Control You Regard Money as a Resource Develop the Habit of Giving.

10. Initiative: You Won’t Leave Home Without It

“Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit.” – C, Hotel Executive

Qualities Leaders Posses To Make Things Happen

They Know What They Want ; They Push Themselves to Act;  They Take More Risks; They Make More Mistakes.

11. Listening: To Connect With Their Hearts, Use Your Ears

You have to be silent to listen. Both words are formed from the same letters.

S-i-l-e-n-t

L-i-s-t-e-n

“The ear of the leader must ring with the voices of the people.”

“A good leader encourages followers to tell him what he needs to know, not what he wants to hear.” – John C. Maxwell

12. Passion: Take This Life and Love It

“Concentrate on what you do well, and do it better than anybody else.”

What makes it possible for people who might seem ordinary to achieve great things?

Fact: More than 50% of all CEOs of Fortune 500 companies had C or C- averages in college

Fact: Nearly 75% of all U.S. Presidents were in the bottom half of their school classes

Fact: More than 50% of all millionaires entrepreneurs never finished college

They All Had Passion, It Makes A Difference!

13. Positive Attitude: If You Believe You Can, You Can

Your Attitude Is a Choice

Your Attitude Determines Your Actions

Your People Are a Mirror of Your Attitude

Maintaining a Good Attitude Is Easier Than Regaining One

Words of Wisdom Thomas Edison

“Genius is 99% perspiration and 1% inspiration.”

“If we did all the things we were capable of doing, we would literally astound ourselves.”

“Many of life’s failures are people who did not realize how close they were to success when the gave up.”

14. Problem Solving: You Can’t Let Your Problems Be A Problem

“You can measure a leader by the problems he tackles. He always looks for ones his own size.”

Leaders With Good Problems Solving Abilities Demonstrate Five Qualities

They Anticipate Problems

They Accept the Truth

They See the Big Picture

They Handle One Thing At a Time

They Don’t Give Up On a Major Goal

When They’re Down

15. Relationships:

If You Get Along, They’ll Get Along

“The most important single ingredient in the formula of success is knowing how to get along with people.” – Theodore Roosevelt, American President

All people have some things in common

They like to feel special, so sincerely compliment them.

They want a better tomorrow, so show them hope.

They desire direction, so navigate for them.

They are selfish, so speak to their needs first.

They get low emotionally, so encourage them.

They want success, so help them win.

16. Responsibility: If You Won’t Carry the Ball, You Can’t Lead the Team

“ Success on any major scale requires you to accept responsibility. . . In the final analysis, the one quality that all successful people have is the ability to take on responsibility.”

Are You On Target When It Comes To Responsibility?

“When an archer misses the mark he turns and looks for fault within himself. Failure to hit the bull’s-eye is never the fault of the

target. To improve your aim, improve yourself.” – G, Gilbert Arland

17. Security:

Competence Never Compensates For Insecurity

“No man will make a great leader who wants to do it all himself or get all the credit for doing it.”

Margaret Thatcher, world leader

“You don’t follow the crowd, you make up your own mind.”

“Words of encouragement from own mind.”

Words of encouragement from her father She stood for conviction in leadership. The “Iron Lady” was elected three consecutive terms as prime minister. The ONLY British leader of modern era to achieve that great honor.

18. Self-Discipline: The First Person You Lead Is You

“A man without a decision of character can never be said to belong to himself. . . He belongs to whatever can make captive of him.”

“Don’t quit, because once you in that mode of quitting, then you feel like it’s okay.” J, Best Ever Wide Receiver

19. Servanthood: To Get Ahead, Put Others First

“I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.”

“The true leader serves. Serves people. Serves their best interests, and in so doing will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.”

20. Teachability: To Keep Leading, Keep Learning

“It’s what you learn after you know it all that counts.”

Why Should You Keep Growing?

Your growth determines who you are.

Who you are determines who you attract.

Who you attract determines the success of your organization.

If you want your organization to grow, you have to remain teachable.

21. Vision: You Can Seize Only What You Can See

“A great leader’s courage to fulfill his vision comes from passion, not position.”

Vision is everything for a leader.

It leads the leader.

It paints the target.

It sparks and fuels the fire within, and draws him forward.

It is also the fire lighter for others who follow that leader.

23. Remember

“If you can dream it, you can do it.”

Tips for Customer Support Managers


1. Get Inside your Customers’ Skin
In order to align all the company’s functions with developing, maintaining, sharing and performing to detailed customer experience maps, the company needs to have deep personal relationships with its customers to truly understand them.

2. Relationship Determines Revenue
Customers often value relationship more than the product or service. Find out how to invest in stronger relationships, understand customer budget bibles and match their planning cycles.

3. Break the Technology Addiction
Technology doesn’t have all the answers and it can’t auto-service the customer. Technology is a tool and we must know when and how to use it in communications and analytics to create better decision outcomes. Invest in these tools, but don’t let them replace in-person conversations and relationships with customers.

4. Revenue requires a Village
Customer-centric organizations are not natural homes for lone-wolf, “hail-Mary pass” producing sales folks. Chief Customer Officers need sales, marketing and support departments to understand the holistic experience for the customer and deliver their individual components with the same tone, cadence and channels outlined in a unified experience map.

5. Pay for Relationship Quality
People do what they are financially incentivized for. CCOs that are supporting a customer-centric transformation are replacing NPS and customer sat scores with a measurement of each function’s role in delivering a customer experience that supports revenue. Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring.

6. Collaboration is your Lifeblood
Customer centric organizations are highly collaborative; it’s the secret sauce to delivering consistent, meaningful experiences and relationships. Only through enterprise-wide transparency, information sharing, proactive feedback, ideation and communication patterns that transcend hierarchical organization structures can teams respond to customer expectations and quickly resolve issues.

7. You’ll Never Know It All
One of the biggest challenges facing CROs transitioning to CCO is that they don’t know or have experience in all the functions – marketing, sales, distribution, and customer service/support. At best someone might have deep experience in two but not all. That also means CCOs need to let go of tendency to ‘command and control’ and lead by example, enforce highest of ethical behavior standards, enable employees to their jobs to the best of their ability, and focus on building healthy teams.

Courtesy: Forbes.Com

Qualities of People born during February


  1. They love their family a lot. They will sacrifice anything for their family :)…
  2. They are very much imaginative… They always thinking about something. But they cant exhibit everything in real life..
  3. They are so creative..
  4. They want to try new things. They can easily pick up things. whatever they do they want to be little different from others..
  5. They should have some specific talent.. They can be scientist, Doctor, Artist and very gud Director..
  6. They are very much friendly..
  7. They act according to their mood..
  8. They are so emotional.. No one can easily understand them.. Even their close one should not know all about them..
  9. They seems to be take it easy character… But in real they are sensitive. They can easily tackle big problems..,but some times they feel so bad for silly matters..
  10. They can’t take stable decision. they have lot of confusion..
  11. They will get suggestion from others but the final decision must be made by them..
  12. They want to help others.. They have Lot of helping tendency..
  13. Good people always love them… but bad people should not have friendship with them..
  14. They expect their close one should always care them..
  15. Very much possessive..
  16. They can be gud son/daughter to their parents…, Gud bro/sis to their siblings gud wife/husband to their partner.., but cant be gud lover.., because they expect perfection in their love.. First love will not be successful for them..
  17. They like the persons according to their mood.. Sometimes they hate the person whom they like the most..
  18. They are very much knowledgeable.. They imagine things beyond the world..
  19. Hard working persons.. Straight forward..
  20. Some times they behave so silly.