This was my first Bachelorette party and thanks to Sangeetha for extending an invite… Unlike many Bachelors party which is synonymous to Booze Party; this is a different one which had only Tea & Coffee… As always there was mockery and bullying the host and Sangeetha played it smart and avoided every request from the guest ;)…
For me this is an outing after a long while and a good opportunity to meet friends & colleagues…
1. Get Inside your Customers’ Skin
In order to align all the company’s functions with developing, maintaining, sharing and performing to detailed customer experience maps, the company needs to have deep personal relationships with its customers to truly understand them.
2. Relationship Determines Revenue
Customers often value relationship more than the product or service. Find out how to invest in stronger relationships, understand customer budget bibles and match their planning cycles.
3. Break the Technology Addiction
Technology doesn’t have all the answers and it can’t auto-service the customer. Technology is a tool and we must know when and how to use it in communications and analytics to create better decision outcomes. Invest in these tools, but don’t let them replace in-person conversations and relationships with customers.
4. Revenue requires a Village
Customer-centric organizations are not natural homes for lone-wolf, “hail-Mary pass” producing sales folks. Chief Customer Officers need sales, marketing and support departments to understand the holistic experience for the customer and deliver their individual components with the same tone, cadence and channels outlined in a unified experience map.
5. Pay for Relationship Quality
People do what they are financially incentivized for. CCOs that are supporting a customer-centric transformation are replacing NPS and customer sat scores with a measurement of each function’s role in delivering a customer experience that supports revenue. Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring.
6. Collaboration is your Lifeblood
Customer centric organizations are highly collaborative; it’s the secret sauce to delivering consistent, meaningful experiences and relationships. Only through enterprise-wide transparency, information sharing, proactive feedback, ideation and communication patterns that transcend hierarchical organization structures can teams respond to customer expectations and quickly resolve issues.
7. You’ll Never Know It All
One of the biggest challenges facing CROs transitioning to CCO is that they don’t know or have experience in all the functions – marketing, sales, distribution, and customer service/support. At best someone might have deep experience in two but not all. That also means CCOs need to let go of tendency to ‘command and control’ and lead by example, enforce highest of ethical behavior standards, enable employees to their jobs to the best of their ability, and focus on building healthy teams.
Courtesy: Forbes.Com
Choose to see Killing Them Softly instead of English Vinglish for following reasons;
But the reality was totally different… I went to watch a movie after 45 days and that was a long time for a movie buff like me who use to watch 2 – 3 movies a week… I was expecting much more from the movie but returned a bit disappointed…
Finally I enjoyed last 10 min which was Brad’s how and the Closing punch;
America is not a Country it is a Business
Its the beginning of the week & I had to get up with Throat Infection, Cold, Cough & Fever… Though I wasn’t feeling sleepy I had to sleep to control my headache which occurs when I cough… Finally got up by 4 in the evening and started to get ready to office… Took some hot water shower, had some lite lunch just to take tablet…
When I was to start to office it was raining and thought of working from home… Within minutes rain stopped and there was clear sky… Then I scotted to office and immediately swung into work and finished couple of meetings…
By now I was too dehydrated and thought of going back home… Then I stayed back as I had to discuss a lot with my CTO and the check the progress of Sales & Delivery… Overall this is one other occasion where I’m enjoying my work to the core as I don’t feel the pinch of flu…
Wish I have this wonderful days continue…
Day before Yesterday we(myself & swami) were told by one of our Sales folks that there is an offer running for iPhone 3G for Rs.9999/- from Aircel… For long we wanted to buy an iPhone to our Mobile Development Labs… There was an option online to make a booking but the catch is it will take 13 business days to get the phone… We were too impatient that we decided to goto Aircel store the next day and buy it…
Then immediately the next day after 2 – 3 hours of sleep we ventured out on the rains to the Aircel store near Little Mount, Chennai to buy our own iPhone… Upon reaching there it was we who had to tell the folks about the offer which was running… Then the Customer Support attendant made some calls and came back telling they were running out of stock and we had to wait for a week…
Since we decided to buy the phone we were disappointed and we immediately decided to buy an iPod Touch at-least… So, from Little Mount we immediately decided to goto Apple Store near Radhakrishnan Road… After getting drenched on rain and overcoming traffic jams we reached the store only to know that even iPod Touch was out of stock…
Then we went to ezone which is near Mylapore and again they were running out of stock… By this time we became very desperate and we decided that we are going back to office only after buying the gadget… From there we went to Landmark in CitiCentre and again they were running out of stock…
Next choice we had was to goto Chroma near Anna Salai and while coming out there was a small gadget store on the ground floor in CitiCentre and we though of giving it a shot and to our surprise he has some 10 units of iPod touch and we immediately grabbed one… After all this struggle we finally felt like winning something as we had to struggle to deserve one…
After iPad, MacBook, Android Gingerbread & Android IceCream Sandwitch we have added iPod touch which is an alternate to test iPhone apps…
Age has always been a FACTOR in my life… I’ve always judged people with their age… When I use to take up computer classes during college days there were a bunch of people who were in their 30’s and I thought what these folks were upto in their 30’s… When I was in my 20’s when I see 30+ people in party I use to wonder what these folks got to do at that age… When I was nearing my 30’s it was the most uncomfortable part in my life… Until a year ago I was very reluctant to reveal my real age… I fake my age as 29 where ever I was asked to disclose (Even my FaceBook age was 25 until a year)…
Slowly I’ve started to come to terms and for last 6 months I’ve started revealing my real age :)… But these days I started believing age is just a number… Hollywood which use to accept heroine till 30’s has started to accept 40+ heroine’s too… Bollywood where heroine’s retire after touching there 30’s have started to prolong their career… Infact a lot of heroine in Bollywood has made their debut in their 30’s and they they have reached their peak in their mid 30’s…
Was researching about Bollywood heroine’s and was fascinated to see a bunch of top heroine’s were 30+… This must give me more reasons to be transparent on my age and in-fact be proud and understand even 30+ is a young age :)…
[wptabtitle] Age of Heroine[/wptabtitle] [wptabcontent]Karishma Kapoor – 31
Priyanka Chopra – 30
Sunny Leone – 31
Nargis Fakhri – 31
Vidya Balan – 34
Bipasha Basu – 32
Chitrangada Singh – 36
Aishwarya Rai – 38
Mallika Sharawat – 36
Rani Mukerji – 34[/wptabcontent]
Will be traveling to Vagamon, Kerala tonight… Though I’ve been looking for a trip I was not prepared today at all… It is all because of the persistent force from my friend Mr.Kaviraj… As always it is a 3 day 2 night trip… We are planning to have a very simple trip where we will use all cheap means of travel other than the Resort…
Still nothing is planned but I’m sure it is going to be fun along with Kaviraj, Karthick (Ralphy), Sundhar Kumar (S Company) & Prithivi… Already fun has started as Kavi has promised to keep the budget less than 5K person and all his plans shows symptoms that we might end up more than 10K per person…
Mostly I might be blogging my daily experience at the end of the day and wish it will bring a lot of change…
If I have an opportunity to meet God i’d be really happy to thank him for giving me such a life… Right from my childhood my life has been exciting with lots of uncertainties… The best part of my life are those tough times and I’ve been blessed with lots of tough times…
In my 12 year as an entrepreneur last 6 months is becoming a best part of life… It has been really interesting as there are lots of challenging situations… We had lots of unexpected turns, Lots of downs, Little ups, Failures, Struggles etc… Overall this is for the first time I’m enjoying the experience of running thru a tough time… I think am maturing as a person… Am enjoying because;
I pray to the almighty that I come across lots of situations and wish they are different types… All I want is Experience which will help me write a biography which would be of help to others…
As said in my privious blog…. I started the day with mild pain and thought of visiting the doctor during the week end..
Over the night swelling increased n pain was unberable…. Had to streatch the night with unbearable pain… After reaching home it(pain) only worsened… Then called a doctor uncle of mine who asked to apply some ice and it gave immediate solace…
As always the choice was Sei Ramachandra Medical College (SRMC) as it is economical, legitimate & its near to my house…
Since i couldnt walk i opted for a wheel chair… On the orthopadic block there was confusion as to consult which doctor? As I requested to meet the senior doctor and the file I carried had the history that I was consulting a different doctor before… Yes last time I visited to check up a ortho doctor to get an opinion…. I was asked to get a new file to meet a doctor of my choice…. Considering the time taken for getting a new file i agreed to meet the existing doctor…
Again doctor was on leave and i was asked to meet his assistant who was sitting on OP block… I pleaded to take me to any doctor who can attend me immediately…
Since private consultation is expensive than out patient consultation they had to get doctors consent and finally I got the permission… Again I was taken on a wheelchair by a lady attender….
Then went to the block and again the uninformed nurseidols me that I was sitting on women’s ward…. I said I could bare the pain and requested for a change in rule… Fortunately a senior nurse came and said it is unisex 🙂 ward and there was no bifercation on gendre…
Finally I entered consultation room where two doctors were attending (one male and the other was a pretty female)… As always I prayed that she attends me and as history repeats my bad luck continued…. I was attended by male doctor :(… I was asked to get an x-ray…
Then went to the x- ray ward and they said private patients can’t take x-ray in OP ward… This time I gave up and it was my friend Ravi who ran pillar to post and made it happen… After seeing the x- ray I was told it was a Ligament Stress and was advised to take rest for a week, wear a band and take pain killer pills for a week…
Not sure how am I going to manage next couple of days as my parents won’t allow me to anything until I’m fully fit…
AnandNataraj 