Success = Learning from Whom + How to Practice


1.) King Philips was a womanizer. He was addicted to women. He married many women, he was not satisfied. He had many mistresses, nothing satisfied his lust for women. This was surely not a big problem for him, but it ended up to be a problem to his wives and mistresses who gave birth to his children. Philips had many legitimate and illegitimate sons and daughters. And he was a King. And every mother of his kids wanted the throne for their child!
Olympias was one of Philips’s wives and had one son. She was a practical woman. She knew that “the throne will not come to her son, but only he needs to go and get it!”
Unlike the other wives and mistresses, Olympias prepared her son right from an early age. She made him BELIEVE that he will be the next King and one day, an Emperor! She induced a big behaviour change in her child. She was treating him like a King.
But she also knew just because one believes he is a King doesnt mean he can become one. She knew that her son needs to learn a lot. More practical things from an experienced man. She did not want her son to become a womanizer like his father. So she went on search for a mentor. And she found Aristotle. Aristotle was the best student of Plato. Plato was a polymath, he wrote books about politics,love.etc etc. And Plato was the dearest student of Socrates!

With his mother’s confidence and his mentor’s teachings, no wonder the young boy became the next King at the age of 20 and also an Emperor who was called “Alexander The Great”.

2.) Every director admires the work of Alfred Hitchcock. His movies are really natural, totally out of box. His movies never communicated anything, his movies made people experience emotions.
When he was 6, his father sent him to the police station with a note. The inspector read the note and told him “You have been a very bad boy” and locked him up in a prison cell.
In a young age, Hitchcock was made to sit inside a cell. With so many scary huge authority figures near him. This made him think a lot. This brought him so many emotions. So many thoughts. This conditioned him!
Unlike other parents who beated or scolded their kids, Hitchcock’s dad made him feel emotions. His dad knew that physical and verbal arguments will only make Hitchcock rebellious. But putting him in a deep terror state conditioned him!
Hitchcock perfected this trick which he learned form his dad while growing up. He was able to put his actors in the same kind of state, using different techniques to different people. Other directors were scolding their actors but he was conditioning him. Before a movie Hitchcock will plan certain things, like making the actor stay in a hotel room for days without meeting anyone.etc etc. and induce emotions in the actor and condition them. Hitchcock directed his movies by teaching his actors, by inducing the feel of the movie in them. And this induced the feel of the movie in the audience!

3.) Unlike Hitchcock and Alexander, Siddharta Gautama Buddha didnt have a noteworthy person to mentor him. He had to learn from the most supreme teacher of all -> Life!
His goal was to find the meaning of life. He realised that material life is not everything and wanted to know the true meaning of life. He had no proper guide, he had to try them all. He tried the teachings of many sages, he experimented with Yoga, read the Vedic scriptures.etc etc.. He gained a vast knowledge and he also implemented them. And after so many years of experimenting which included rigourous physical activities. He went into a forest and comtemplated quietly. Conditioning his thoughts. Revising all his learnings and experience. He figured out what he wanted! He achieved his goal! He felt satisfaction! He felt completeness in his life! He achieved euphoria, which is a medically recognized human emotion which gives intense feelings of well-being, elation, happiness, excitement, and joy. At that time there were no medical research on it, he did not know that it was euphoria, he called it Enlightenment!

Conclusion:
In ancient times not everyone got a mentor like Aristotle, and even now not everyone gets a parent like Olympias or Hitchcock’s father, who were really practical.
In today’s world, we have access to different kind of mentors. We have books, Internet, Youtube Videos.etc etc.
So you need to go Siddharta’s way, you need to experiment. Spend time in developing yourself. Conditioning Yourself.

But remember! You are learning all by yourself, You dont have much time like Siddartha had. This is a modern fast moving world!. You need to be careful in choosing your mentors. You need to validate what you learn from a person or book.

Buddha said “Do not believe in anything simply because you have heard it. Do not believe in anything simply because it is spoken and rumored by many. Do not believe in anything simply because it is found written in your religious books. Do not believe in anything merely on the authority of your teachers and elders. Do not believe in traditions because they have been handed down for many generations. But after observation and analysis, when you find that anything agrees with reason and is conducive to the good and benefit of one and all, then accept it and live up to it.”

Buddha thought material life is not the true meaning of life. Thats because he experienced everything!. In a young age he had access to rich food,clothes. He was a Prince! He had three castles. A Harem full of beautiful women. Married to a beautiful girl in the age of 16!. He experienced everything in a very young age! Of course material life bored him!. But you are not a Prince! So just dont blindly follow Buddha or anybody’s teachings. It worked for them, it doesnt mean it will work for you!. Buddha knows this, and thats why he said that statement that you read a few lines back!

Your success depends on what you learn from whom, and how you practice, no magic!

Courtesy: Million thanks to my friend Prithivi for sharing this…

Qualities of a Leader


“Becoming the Person Others Will Want to Follow” – John C. Maxwell

“If you can become the leader you ought to be on the inside, you will be able to become the person you want on the outside. People will want to follow you. And when that happens, you’ll be able to tackle anything in this world.”

1. Character: Be a Piece of the Rock

“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence.” – British Field Marshal

What must everyone know about character?

Actions are the Real Indicator of Character Talent is a Gift, but Character is a Choice Character Brings Lasting Success with People Strong Character is the Foundation on which to Build Success

2. Charisma : The First Impression Can Seal the Deal

“How can you have charisma? Be more concerned about making others feel good about themselves than you are making them feel good about you.” – Vice President of Leadership Development, INJOY

“When it comes to charisma, the bottom line is other mindedness. Leaders who think about others and their concerns before thinking of themselves exhibit charisma.” – John C. Maxwell

3. Commitment: It separates Doers from Dreamers

To the boxer, it’s getting off the mat one more time than you’ve been knocked down. To the marathoner, it’s running another ten miles when your strength is gone. To the solider, it’s going over the hill, not knowing what’s waiting on the other side. To the leader, it’s all that and more because everyone you lead it depending on you

Improve your Commitment

Look at how you spend your time, are you really committed or do you just say you are?

Know what’s worth dying for. Practice the Edison method. Make your plans public, then you might be morecommitted to follow through.

4. Communication: Without It You Travel Alone

Simplify your Message- It’s not what you say, but also how you say it.

Really Care about your Audience

Show the Truth- Believe what you say, Live what you say

Seek a Response- the goal of all communication is action

Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly to motivate others to act on it, then having a message doesn’t even matter.” – Gilbert Amelio

5. Competence: If you build it, they will come

“Competence goes beyond words. It’s the leader’s ability to say it, plan it, and do it in such a way that others know that you know how- and know that they want to follow you.”

Keys to Cultivate High Competence

Show up Every Day & Come Ready to Work Keep Learning, Growing, and Improving Follow Through with Excellence Accomplish More than Expected Inspire and Motivate Others.

6. Courage: One Person with Courage is a Majority

“Courage is fear that has said its prayers.” – Swiss Theologian

Courage is doing what you’re afraid to do. There can be no courage unless you’re scared.”

“You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, ‘I lived through this horror. I can take the next thing that comes along.’ You must do the thing you cannot do.”

7. Discernment: Put an End to Unsolved Mysteries

“Smart leaders believe only half of what they hear. Discerning leaders know which have to believe.”

Effective leaders need discernment, although even good leaders don’t display it all the time.

Examples of Famous last words:

“I think there is a world market for about five computers.” – Thomas J. Watson, chairman of IBM.(1943)

“I don’t need bodyguards.” – Jimmy Hoffa, one month before disappearance (1975)

8. Focus: The Sharper It Is; The Sharper You Are

The Keys are

Priorities and Concentration

A leader who knows what his priorities are but lacks concentration knows what to do but never gets it done. If he has concentration but no priorities, he has excellence without progress. But when he harnesses both, he has potential to achieve great things.

How should you focus your time and energy?

Focus 70 Percent on Strengths Develop them to their fullest potential

Focus 25 Percent on New Things Growth = Change

Focus 5 Percent on Areas of Weakness Minimize weaknesses as much as possible, delegate

9. Generosity: Your Candle Loses Nothing When It Lights Another

“No person was ever honored for what he received. Honor has been the reward for what he gave.” C, American President

“All that is not given is lost.” R, Indian Poet

Cultivate the Quality of Generosity in Your Life

Be Grateful For What You Have Put People First Don’t Allow the Desire for Possessions to Control You Regard Money as a Resource Develop the Habit of Giving.

10. Initiative: You Won’t Leave Home Without It

“Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit.” – C, Hotel Executive

Qualities Leaders Posses To Make Things Happen

They Know What They Want ; They Push Themselves to Act;  They Take More Risks; They Make More Mistakes.

11. Listening: To Connect With Their Hearts, Use Your Ears

You have to be silent to listen. Both words are formed from the same letters.

S-i-l-e-n-t

L-i-s-t-e-n

“The ear of the leader must ring with the voices of the people.”

“A good leader encourages followers to tell him what he needs to know, not what he wants to hear.” – John C. Maxwell

12. Passion: Take This Life and Love It

“Concentrate on what you do well, and do it better than anybody else.”

What makes it possible for people who might seem ordinary to achieve great things?

Fact: More than 50% of all CEOs of Fortune 500 companies had C or C- averages in college

Fact: Nearly 75% of all U.S. Presidents were in the bottom half of their school classes

Fact: More than 50% of all millionaires entrepreneurs never finished college

They All Had Passion, It Makes A Difference!

13. Positive Attitude: If You Believe You Can, You Can

Your Attitude Is a Choice

Your Attitude Determines Your Actions

Your People Are a Mirror of Your Attitude

Maintaining a Good Attitude Is Easier Than Regaining One

Words of Wisdom Thomas Edison

“Genius is 99% perspiration and 1% inspiration.”

“If we did all the things we were capable of doing, we would literally astound ourselves.”

“Many of life’s failures are people who did not realize how close they were to success when the gave up.”

14. Problem Solving: You Can’t Let Your Problems Be A Problem

“You can measure a leader by the problems he tackles. He always looks for ones his own size.”

Leaders With Good Problems Solving Abilities Demonstrate Five Qualities

They Anticipate Problems

They Accept the Truth

They See the Big Picture

They Handle One Thing At a Time

They Don’t Give Up On a Major Goal

When They’re Down

15. Relationships:

If You Get Along, They’ll Get Along

“The most important single ingredient in the formula of success is knowing how to get along with people.” – Theodore Roosevelt, American President

All people have some things in common

They like to feel special, so sincerely compliment them.

They want a better tomorrow, so show them hope.

They desire direction, so navigate for them.

They are selfish, so speak to their needs first.

They get low emotionally, so encourage them.

They want success, so help them win.

16. Responsibility: If You Won’t Carry the Ball, You Can’t Lead the Team

“ Success on any major scale requires you to accept responsibility. . . In the final analysis, the one quality that all successful people have is the ability to take on responsibility.”

Are You On Target When It Comes To Responsibility?

“When an archer misses the mark he turns and looks for fault within himself. Failure to hit the bull’s-eye is never the fault of the

target. To improve your aim, improve yourself.” – G, Gilbert Arland

17. Security:

Competence Never Compensates For Insecurity

“No man will make a great leader who wants to do it all himself or get all the credit for doing it.”

Margaret Thatcher, world leader

“You don’t follow the crowd, you make up your own mind.”

“Words of encouragement from own mind.”

Words of encouragement from her father She stood for conviction in leadership. The “Iron Lady” was elected three consecutive terms as prime minister. The ONLY British leader of modern era to achieve that great honor.

18. Self-Discipline: The First Person You Lead Is You

“A man without a decision of character can never be said to belong to himself. . . He belongs to whatever can make captive of him.”

“Don’t quit, because once you in that mode of quitting, then you feel like it’s okay.” J, Best Ever Wide Receiver

19. Servanthood: To Get Ahead, Put Others First

“I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.”

“The true leader serves. Serves people. Serves their best interests, and in so doing will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.”

20. Teachability: To Keep Leading, Keep Learning

“It’s what you learn after you know it all that counts.”

Why Should You Keep Growing?

Your growth determines who you are.

Who you are determines who you attract.

Who you attract determines the success of your organization.

If you want your organization to grow, you have to remain teachable.

21. Vision: You Can Seize Only What You Can See

“A great leader’s courage to fulfill his vision comes from passion, not position.”

Vision is everything for a leader.

It leads the leader.

It paints the target.

It sparks and fuels the fire within, and draws him forward.

It is also the fire lighter for others who follow that leader.

23. Remember

“If you can dream it, you can do it.”

Freshers Openings @ Cogzidel Madurai


Position: PHP developer

Required Skills: Proficient in PHP, knowledge on PHP based framework/CMS like Dolphin, Joomla, WordPress, CodeIgniter etc…

Qualification: Any professional degree with good analytical skills and good communication skills…

Experience: Freshers

No. Of Openings: 8

Shift: Day / Night

Location: Madurai

Contact: Senthil Ganesh(Email resumes to senthilganesh@cogzidel.com)


Sangeetha’s Bachelorette Party @ Courtyard Marriott Chennai


This was my first Bachelorette party and thanks to Sangeetha for extending an invite… Unlike many Bachelors party which is synonymous to Booze Party; this is a different one which had only Tea & Coffee… As always there was mockery and bullying the host and Sangeetha played it smart and avoided every request from the guest ;)…

For me this is an outing after a long while and a good opportunity to meet friends & colleagues…

Tips for Customer Support Managers


1. Get Inside your Customers’ Skin
In order to align all the company’s functions with developing, maintaining, sharing and performing to detailed customer experience maps, the company needs to have deep personal relationships with its customers to truly understand them.

2. Relationship Determines Revenue
Customers often value relationship more than the product or service. Find out how to invest in stronger relationships, understand customer budget bibles and match their planning cycles.

3. Break the Technology Addiction
Technology doesn’t have all the answers and it can’t auto-service the customer. Technology is a tool and we must know when and how to use it in communications and analytics to create better decision outcomes. Invest in these tools, but don’t let them replace in-person conversations and relationships with customers.

4. Revenue requires a Village
Customer-centric organizations are not natural homes for lone-wolf, “hail-Mary pass” producing sales folks. Chief Customer Officers need sales, marketing and support departments to understand the holistic experience for the customer and deliver their individual components with the same tone, cadence and channels outlined in a unified experience map.

5. Pay for Relationship Quality
People do what they are financially incentivized for. CCOs that are supporting a customer-centric transformation are replacing NPS and customer sat scores with a measurement of each function’s role in delivering a customer experience that supports revenue. Instead of MBO, churn or close rates, consider performance metrics aligned with the customer experience story board, customer engagement and peer scoring.

6. Collaboration is your Lifeblood
Customer centric organizations are highly collaborative; it’s the secret sauce to delivering consistent, meaningful experiences and relationships. Only through enterprise-wide transparency, information sharing, proactive feedback, ideation and communication patterns that transcend hierarchical organization structures can teams respond to customer expectations and quickly resolve issues.

7. You’ll Never Know It All
One of the biggest challenges facing CROs transitioning to CCO is that they don’t know or have experience in all the functions – marketing, sales, distribution, and customer service/support. At best someone might have deep experience in two but not all. That also means CCOs need to let go of tendency to ‘command and control’ and lead by example, enforce highest of ethical behavior standards, enable employees to their jobs to the best of their ability, and focus on building healthy teams.

Courtesy: Forbes.Com

Killing Them(US) Softly


Choose to see Killing Them Softly instead of English Vinglish for following reasons;

  • It is a Brad Pitt starrer…
  • Movie got released in India ahead of US (US release happens on November)…
  • BookMyShow.Com gave a thumbs up…
  • IMDB rating was 7.3/10..

But the reality was totally different… I went to watch a movie after 45 days and that was a long time for a movie buff like me who use to watch 2 – 3 movies a week… I was expecting much more from the movie but returned a bit disappointed…

  • First disappointment was Brad Pitt’s intro which happens almost after 30 min…
  • Movie was full of conversation and I was not in a mindset to watch a movie of this Genre…
  • BookMyShow.Com is the Digital Partner and their thumbs up was misleading…

Finally I enjoyed last 10 min which was Brad’s how and the Closing punch;

America is not a Country it is a Business

Down with FLU!!!


Its the beginning of the week & I had to get up with Throat Infection, Cold, Cough & Fever… Though I wasn’t feeling sleepy I had to sleep to control my headache which occurs when I cough… Finally got up by 4 in the evening and started to get ready to office… Took some hot water shower, had some lite lunch just to take tablet…

When I was to start to office it was raining and thought of working from home… Within minutes rain stopped and there was clear sky… Then I scotted to office and immediately swung into work and finished couple of meetings…

By now I was too dehydrated and thought of going back home… Then I stayed back as I had to discuss a lot with my CTO and the check the progress of Sales & Delivery… Overall this is one other occasion where I’m  enjoying my work to the core as I don’t feel the pinch of flu…

Wish I have this wonderful days continue…

Out of Stock


Day before Yesterday we(myself & swami) were told by one of our Sales folks that there is an offer running for iPhone 3G for Rs.9999/- from Aircel… For long we wanted to buy an iPhone to our Mobile Development Labs… There was an option online to make a booking but the catch is it will take 13 business days to get the phone… We were too impatient that we decided to goto Aircel store the next day and buy it…

Then immediately the next day after 2 – 3 hours of sleep we ventured out on the rains to the Aircel store near Little Mount, Chennai to buy our own iPhone… Upon reaching there it was we who had to tell the folks about the offer which was running… Then the Customer Support attendant made some calls and came back telling they were running out of stock and we had to wait for a week…

Since we decided to buy the phone we were disappointed and we immediately decided to buy an iPod Touch at-least… So, from Little Mount we immediately decided to goto Apple Store near Radhakrishnan Road… After getting drenched on rain and overcoming traffic jams we reached the store only to know that even iPod Touch was out of stock

Then we went to ezone which is near Mylapore and again they were running out of stock… By this time we became very desperate and we decided that we are going back to office only after buying the gadget… From there we went to Landmark in CitiCentre and again they were running out of stock

Next choice we had was to goto Chroma near Anna Salai and while coming out there was a small gadget store on the ground floor in CitiCentre and we though of giving it a shot and to our surprise he has some 10 units of iPod touch and we immediately grabbed one… After all this struggle we finally felt like winning something as we had to struggle to deserve one…

After iPad, MacBook, Android Gingerbread & Android IceCream Sandwitch we have added iPod touch which is an alternate to test iPhone apps…

Just realized Age is just a number!!!


Age has always been a FACTOR in my life… I’ve always judged people with their age… When I use to take up computer classes during college days there were a bunch of people who were in their 30’s and I thought what these folks were upto in their 30’s… When I was in my 20’s when I see 30+ people in party I use to wonder what these folks got to do at that age… When I was nearing my 30’s it was the most uncomfortable part in my life… Until a year ago I was very reluctant to reveal my real age… I fake my age as 29 where ever I was asked to disclose (Even my FaceBook age was 25 until a year)…

Slowly I’ve started to come to terms and for last 6 months I’ve started revealing my real age :)… But these days I started believing age is just a number… Hollywood which use to accept heroine till 30’s has started to accept 40+ heroine’s too… Bollywood where heroine’s retire after touching there 30’s have started to prolong their career… Infact a lot of heroine in Bollywood has made their debut in their 30’s and they they have reached their peak in their mid 30’s…

Was researching about Bollywood heroine’s and was fascinated to see a bunch of top heroine’s were 30+… This must give me more reasons to be transparent on my age and in-fact be proud and understand even 30+ is a young age :)…

[wptabtitle] Age of Heroine[/wptabtitle] [wptabcontent]Karishma Kapoor – 31
Priyanka Chopra – 30
Sunny Leone – 31
Nargis Fakhri – 31
Vidya Balan – 34
Bipasha Basu – 32
Chitrangada Singh – 36
Aishwarya Rai – 38
Mallika Sharawat – 36
Rani Mukerji – 34[/wptabcontent]

Traveling to Vagamon


Will be traveling to Vagamon, Kerala tonight… Though I’ve been looking for a trip I was not prepared today at all… It is all because of the persistent force from my friend Mr.Kaviraj… As always it is a 3 day 2 night trip… We are planning to have a very simple trip where we will use all cheap means of travel other than the Resort…

Still nothing is planned but I’m sure it is going to be fun along with Kaviraj, Karthick (Ralphy), Sundhar Kumar (S Company) & Prithivi… Already fun has started as Kavi has promised to keep the budget less than 5K person and all his plans shows symptoms that we might end up more than 10K per person…

Mostly I might be blogging my daily experience at the end of the day and wish it will bring a lot of change…